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SST Int'l. provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty service, service contract and on demand service. All of our Field Service Engineers and Application Specialists are factory trained and certified, and because they are located in Miami, Belize, Jamaica, St. Lucia, and Guyana, we are able to ensure quick response times for all equipment service issues.

Technical Support
SST provides technical support via phone, email, orally, WhatsApp, or by any means during the entire life cycle of instruments sold by SST.

Spare Parts Support
SST carries spare parts for all products that we offer including to parts for Mindray, Biotecnica, IL ACL, Elitech, and Siemens Immulite.

SST provides multiple levels of training to our customers whether in our Miami office or in-lab during installation. Our various types of training include: web-based, on-site or internal, scheduled and on demand.

Field Service
SST Field Service Engineers provide preventive maintenance, calibration, breakdown repair and other field services on request or as scheduled as necessary.

SST has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.

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